Terms & Conditions
Effective Date: August 6, 2026
These Terms & Conditions govern participation in the Annual Wellness Visit (AWV) SMS Campaign operated by Vital Care Family Practice (“Vital Care,” “we,” “us,” or “our”).
By participating in this SMS campaign, you agree to these Terms & Conditions.
1. Purpose of the Campaign
The purpose of this SMS campaign is to notify eligible patients that they may be due for an Annual Wellness Visit (AWV) and to facilitate scheduling and follow-up communications.
Messages are sent only to patients who have an existing relationship with Vital Care Family Practice and whose contact information is maintained in our records.
2. SMS Communications
By participating in this campaign, you may receive SMS messages regarding:
- Annual Wellness Visit reminders
- Follow-up regarding your response to an AWV reminder
- Scheduling or confirming an Annual Wellness Visit
- Appointment-related updates and follow-up communications
Message frequency may vary based on your interaction with the campaign.
Message and data rates may apply according to your mobile carrier’s plan.
3. Responses and Follow-Up Calls
You may respond to SMS messages by following the instructions provided in the message.
If you indicate that you are interested in scheduling an Annual Wellness Visit, or if additional follow-up is appropriate, Vital Care Family Practice or its authorized service provider may contact you by telephone regarding your Annual Wellness Visit.
If you opt out of the campaign or indicate that you do not wish to receive further communications, no additional campaign-related calls or SMS messages will be sent, except where required to confirm your opt-out or as otherwise permitted by law.
4. Opting Out
You may opt out of receiving campaign-related SMS messages at any time by replying STOP to any message.
After your opt-out request is processed, you will no longer receive SMS messages from this campaign except for a confirmation of your opt-out or other communications permitted by applicable law.
If you need assistance, reply HELP or contact us at support@hubkomsolutions.com.
5. Re-Enrollment
If you previously opted out and would like to receive SMS messages again, you may contact Vital Care Family Practice at support@hubkomsolutions.com to request re-enrollment, subject to applicable requirements.
6. Emergency Communications
This SMS campaign is not monitored for emergencies and should not be used to report urgent medical concerns.
If you are experiencing a medical emergency, call 911 or your local emergency services immediately, or seek immediate medical attention.
7. Privacy
Your personal information will be handled in accordance with Vital Care Family Practice’s Privacy Policy and applicable healthcare and privacy laws.
Your contact information will be used only for purposes related to this campaign, your healthcare relationship with Vital Care Family Practice, or other communications authorized by law.
Please do not send sensitive medical information or urgent healthcare concerns by SMS unless specifically requested by your healthcare provider.
8. Appointment Availability
Receiving an SMS message or follow-up call does not guarantee appointment availability.
Appointments are scheduled based on provider availability and standard scheduling procedures.
9. Third-Party Service Providers
Vital Care Family Practice may use authorized third-party service providers to send SMS messages and make telephone calls on our behalf. These providers process personal information solely for the purpose of delivering these communications and are contractually required to protect your information in accordance with applicable laws and regulations.
10. Changes to These Terms
We may revise these Terms & Conditions from time to time.
Any updates become effective upon posting the revised version or otherwise notifying participants.
11. Contact Us
If you have any questions about this SMS campaign, need assistance, or wish to update your communication preferences, please contact:
Vital Care Family Practice
Email: support@hubkomsolutions.com
By participating in this SMS campaign, you acknowledge that you have read, understood, and agree to these Terms & Conditions.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for assistance.
